Here is the first page of the front of the house service manual for employees
The Importance of you
Welcome!
The following pages outline the service information you’ll need to know as a member of the Bread & Butter Team. This service manual is intended to provide you with the necessary insights and training to ensure your success in your new role.
This manual has been carefully constructed to illustrate all of the technical aspects of your position. Throughout it you will read about how to perform key tasks involved in service and the operations of our bakery. It is necessary that you read every page and commit yourself to learning these tasks but you were hired for reasons beyond your ability to learn and understand the steps of service. You are here because of who you are and the personality and character you will bring to the team.
Bread & Butter is a place within the community that guests come to see familiar and friendly faces, be greeted warmly and treated kindly. A great emphasis is also placed on the quality of our food and pastries. We take pride in what we serve and are excited to share it with our guests. In order to provide the best service to everyone that visits our bakery, it is imperative that you, too, are enthusiastic and knowledgeable about what we serve. Most importantly we want you to enjoy your time with us and the time you’ll spend with our guests.
In every situation, use your best judgment in an effort to make our guests happy. Always be asking yourself, what is best for the guest? And act accordingly. You’re now a part of B & B Bakery. It’s yours. If you treat it that way, respect it and everyone involved with it, you and we will be successful.
Congratulations and once again, welcome.
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